Terms

These terms and conditions define the rules for using the services of the Bosfor & Bałtyk restaurant run by PALAS RESTAURANT Sp. z o.o. — including reservations, group orders, events and newsletter subscriptions.

1. General Provisions

1. The Bosfor & Bałtyk restaurant is operated by PALAS RESTAURANT Sp. z o.o., Aleja Grunwaldzka 76/78, 80-244 Gdańsk, KRS: 0001174340, NIP: 9571188415, REGON: 540823890.
2. Address: Aleja Grunwaldzka 76/78, 80-244 Gdańsk Wrzeszcz.
3. Contact: +48 452 001 081, kontakt@bosforbaltyk.com.
4. Opening Hours: codziennie 09:00–00:00 (Pt–Sob do 01:00).
5. By using our services you accept these terms and privacy policy.

2. Table reservation

1. Reservations can be made by phone, email or via the form on the website.
2. Standard reservation is free of charge i wymaga jedynie potwierdzenia.
3. The table is held for guests for 15 minut from the reservation time. After this time it may be made available to other people — unless you notify us of a delay.
4. When booking, please provide: name and surname, phone number, number of guests and time. We will use the data solely to execute the reservation (GDPR Art. 6(1)(b)).

3. Groups, birthdays and events

1. Rezerwacje grupowe od 6 people are treated as group reservations — a detailed offer is available on the page Birthdays.
2. Dla grup od 10 people we charge a deposit of 30% of the order value (BLIK or bank transfer). The deposit is deducted from the final bill.
3. W przypadku rezygnacji z rezerwacji grupowej:
   • Do 7 dni przed wydarzeniem — zaliczka zwracana w 100%.
   • 3–7 dni przed wydarzeniem — zaliczka zwracana w 50%.
   • Less than 72 hours — zaliczka nie podlega zwrotowi.
4. You can bring your own cake with no cakeage fee — please let us know a day in advance.

4. Corporate meetings and invoices

1. Corporate packages — details on page Corporate dinners.
2. For new clients, a 30% deposit is required upon reservation confirmation.
3. Regular clients can use bank transfer payment with 14-dniowym terminem and a VAT invoice.
4. We issue invoices standardly — just provide company details (name, address, NIP/tax number).

5. Cancellation and no-show

1. A standard reservation (up to 5 people) can be cancelled by phone or email without giving a reason.
2. Please cancel at least 2-godzinnym wyprzedzeniem — this allows us to offer the table to other guests.
3. In case of repeated no-shows (3 times within 6 months), we may request a deposit for your next reservation.

6. Shisha lounge area

1. Shisha lounge area dostępna jest dla osób of legal age (18+). Upon request, staff may ask you to present an ID.
2. Shisha sessions are paid — price list is available in the menu and on the page Shisha Lounge.
3. Przygotowanie sesji trwa ok. 15 minut.
4. According to regulations, we do not serve alcohol to anyone under 18 or to intoxicated persons.

7. Newsletter

1. The newsletter is voluntary — by subscribing you consent to receive commercial messages in accordance with the Act on the Provision of Electronic Services.
2. We send a maximum of 2 messages per month — wydarzenia, sezonowe menu, oferty specjalne.
3. You can unsubscribe at any time — click the 'Unsubscribe' link in the footer of any message or write to kontakt@bosforbaltyk.com.
4. Your data (email address) is processed solely for sending the newsletter. We do not sell or share it with third parties.

8. Complaints

1. Please report complaints regarding dishes or service na miejscu — we try to resolve the matter immediately.
2. Complaints pisemne kieruj na kontakt@bosforbaltyk.com. We reply within 14 dni.
3. The complaint should contain: date of visit, time, description of the problem and your contact details.

9. Consumer rights

If the complaint is rejected, you have the right to use out-of-court complaint resolution methods — including:

• Permanent consumer arbitration court at the Provincial Inspectorate of Trade Inspection in Gdańsk.
• Municipal Consumer Ombudsman.
• Platforma ODR Komisji Europejskiej: ec.europa.eu/consumers/odr.

10. Changes to the terms

The current version of the regulations is always available on this page. We inform about significant changes 14 days in advance (newsletter, banner on the homepage). Use of the services after the changes enter into force means their acceptance.

Ostatnia aktualizacja: 31 maja 2026.